Terms of Use

Who we are

2 Legit Pool Service LLC is a licensed and insured pool service company based at 7135 E Camelback Rd, Suite 230, Scottsdale, AZ 85251, serving Scottsdale, AZ and the East Valley. We have been family owned since 2014. Certificates of licensing and insurance are available on request before your first visit.

Using this website

You may browse this site, request a quote, and share our pages. You agree not to:

• Submit false information, someone else’s contact details, or an address you have no authority over
• Use the site to send spam, malware, or automated bulk requests
• Scrape, copy, or republish our photos, text, or reviews for another company’s marketing
• Attempt to access accounts, systems, or data that are not yours
• Interfere with the site’s operation or security

We may suspend access or decline service to anyone who does these things.

Quotes and pricing

Prices shown on this site are typical ranges, not offers. Your quote is the price that counts.

• Quotes are based on the pool size, equipment, tree coverage, and condition you describe. If what we find on site is materially different, we will requote before starting and you can walk away.
• A quote is valid for 30 days unless it says otherwise.
• Flat monthly weekly-service pricing includes labor, standard chlorine, acid, conditioner, and stabilizer.
• Specialty items are quoted separately and always approved by you first — algaecide for a severe bloom, phosphate remover, filter media, salt cells, and parts.
• Green-pool recovery, one-time cleanups, filter breakdowns, inspections, and repairs are priced as separate jobs.

Scheduling and weekly visits

Weekly clients get a set service day and an assigned technician. We aim to arrive on that day every week, but exact arrival times vary with route order, weather, and traffic.

• Lightning, heavy monsoon rain, and unsafe conditions can push a visit to the next working day. We will text you when that happens.
• If a holiday falls on your day, we service earlier or later that same week.
• If we cannot reach the pool — locked gate, blocked access, loose dog, active construction — we will text you, and the visit counts as attempted. We will return that week if you can restore access.
• You will receive a visit report by text with chemistry readings, work performed, and a photo of your pool.

Property access and safety

To service your pool we need dependable access, and a few things are your responsibility as the property owner or manager:

• Provide gate access, a code, or a key, and tell us when it changes.
• Secure pets during your service window. Our technicians will not enter a yard with a loose dog.
• Keep the equipment pad clear and safely powered, and keep the pool filled to its normal level.
• Tell us about known equipment problems, leaks, electrical issues, or recent repairs.
• Keep the pool area itself safe — fencing, gates, latches, covers, and drain covers are the property owner’s responsibility, not ours.

Never swim while a chemical treatment is in progress. When we add chemicals that require a wait, the visit report tells you how long to stay out of the water. Follow that instruction — it protects your family and your pool surface.

Repairs and equipment work

• We diagnose first and quote before we touch anything. No repair work happens without your written or texted approval.
• Parts carry the manufacturer’s warranty. Our labor on a repair is warranted for 90 days from completion.
• Warranties do not cover damage from freeze events, storm and flood damage, power surges, vandalism, chemical imbalance from another provider, improper use, or repairs performed by someone else.
• Pool equipment in Arizona heat is failure-prone. We will tell you honestly when a repair is not worth the money and replacement is the better call.
• Old plumbing, valves, and surfaces can fail during otherwise routine work. We are careful, but we are not responsible for the failure of components that were already at the end of their life.

Billing and payment

• Weekly service is billed monthly. The monthly rate is flat and does not change with the number of weeks in a month.
• Invoices are due on receipt unless your quote says otherwise. Repairs and one-time jobs are invoiced when the work is complete.
• Late balances may pause service after we notify you. We do not add surprise fees.
• Returned payments may carry the fee our bank charges us.
• Card payments are handled by a third-party processor. We never store your full card number.

Satisfaction guarantee

If your water is not right after a weekly visit, tell us within 48 hours and we will come back at no charge until it is. That is the whole guarantee — no forms, no fine print.

The guarantee covers the water and the work we performed. It does not cover conditions outside our control, such as a failed pump you declined to repair, a dust storm the night after a visit, heavy bather load, or chemicals added by someone else.

Month-to-month, pausing, and cancelling

• Weekly service is month to month. There is no contract and no cancellation fee.
• To pause seasonally or stop entirely, tell us at least one week before your next service day. Call, text, or email — whatever is easiest.
• You are billed for service already performed in the current month; we do not bill for visits after your end date.
• We may end service ourselves, with notice, if access is repeatedly unavailable, if conditions are unsafe for our crew, or if an account goes unpaid.

Photos, reviews, and testimonials

Visit reports include photos of your pool so you can see the work. We may use pool photos in our marketing, but never with your name, address, or anything that identifies your property, and never a photo showing people. Tell us at any time that you prefer we do not, and we will note it on your account.

Reviews and testimonials on this site come from real clients. We may shorten a review for length, never to change its meaning. Individual results vary with your pool, equipment, and surroundings.

Our content

The text, photographs, logo, and design of this website belong to 2 Legit Pool Service LLC or are licensed to us. You may not reuse them commercially without our written permission. Our name and logo are our trademarks.

Disclaimers

The information on this website — pricing ranges, pool care tips, and equipment guidance — is general and provided as is. It is not a substitute for a technician looking at your pool. We do our best to keep the site accurate but do not warrant that it is error-free or always available.

We are pool service professionals, not licensed structural, electrical, or plumbing contractors for work outside our scope. When a job requires a different license, we will tell you and, if you want, help you find someone who holds it.

Limitation of liability

To the fullest extent Arizona law allows, our total liability for any claim relating to our services or this website is limited to the amount you paid us for the service the claim arises from, in the three months before the claim.

We are not liable for indirect or consequential losses, such as lost use of your pool, lost rental income, or costs of alternate arrangements. We are, of course, responsible for damage our own crew causes through negligence — that is what our insurance is for, and we will handle it directly with you.

Nothing in these terms limits liability that cannot be limited by law.

Indemnification

You agree to cover claims arising from information you gave us that was false, from unsafe conditions on your property that you did not disclose, or from your misuse of this website.

Governing law and disputes

These terms are governed by the laws of the State of Arizona, without regard to conflict-of-law rules. Any dispute belongs in the state or federal courts located in Maricopa County, Arizona, and we both consent to that venue.

Before filing anything, call us. Almost every problem we have had in over a decade of service was fixed with one phone call and a return visit.

Changes to these terms

We may update these terms as our services change. The effective date at the top shows the current version, and continuing to use the site or our services after an update means you accept it. Changes never apply retroactively to work already performed.

Contact us

Questions about these terms? We would rather answer them than have you guess. Reach us any of these ways:

• Phone: (480) 555-0192
• Email: service@2legitpoolservice.com
• Mail: 2 Legit Pool Service LLC, 7135 E Camelback Rd, Suite 230, Scottsdale, AZ 85251
• Hours: Mon–Sat · 7:00am – 6:00pm